Accommodation terms

The Nest Healesville accommodation terms and conditions for holiday letting, as agreed by both parties, are as follows.  Failure to abide by these Terms and Conditions permits the Owners to refuse the key, amend the rental or apply additional charges, and/or terminate the occupancy.

Payment and booking conditions

50% deposit is required to confirm your booking. The full balance is due 7 days prior to your arrival date. We accept direct bank deposit or cash only, Credit Card payments can be accepted via our listing onStayz website

In the absence of full payment by the due date, it is accepted that booking has been cancelled and the property will be remarketed.


No shows will be charged 100% of the tariff.

Acceptance of bookings and cancellation and terminations are at the absolute discretion of the owners.

Cancelations required due to Government imposed restrictions will receive a 100% refund ie: Covid-19 Pandemic travel and lockdown restrictions.

30 days or more prior to arrival – 100% refund

Cancellations with more than 30 days notice from the booking will receive a full refund.

Between 30 and 7 days from arrival – 50% refund

A 50% refund will apply to cancellations with less than 30 days’ notice (but more than 7 days) unless we can relet the property, in which case a full refund will be offered.

Within 7 days of arrival – no refund

Cancelation within 7 days of arrival will be charged the full tariff with no refund.

Fire Danger

We reserve the right, at our own judgement, to cancel a booking and make a refund, in the event of high fire danger.


The premises are let for holiday purposes only and the rent includes accommodation for the number of persons and their composition as negotiated.  Only one bedroom per couple may be used.   If two rooms are required please book the additional room.

Sorry no pets allowed.  If pets are found to have been invited into the property an additional cleaning fee may be charged.

Any changes must be approved prior to occupancy.

Bee hives are located on site.  Tenants must respect the Bees and stay 10m from their hives.

The property is not fully fenced to the road nor to the creek at the rear of the property.   Please review the propert site plan.Property site plan

Functions, Parties, or Gatherings

Unless otherwise agreed in writing, gatherings, parties, functions of any sort are not permitted on the premises and may attract a $3,000 fee.


A Tenant or any invitees of a Tenant, by entering the premises have agreed to be bound by these conditions.

Subject to Change

Bookings are accepted in good faith and may be subject to change.  We cannot be held responsible for circumstances beyond our control.  That is, if the property is sold or withdrawn from the rental market; the property is altered in any way; or the owners want the property for their own use; or any other bona fide reason. Rents are subject to change without notice. In this unlikely event, the booking holder will be offered the right of first refusal of the new arrangements or full refund.


The Tenant has satisfied themselves as to the suitability of the premises prior to confirming their booking. All written and verbal descriptions are given in good faith. No responsibility is accepted for errors or omissions contained on the web site and ensuing correspondence. While all courtesy will be given to genuine dissatisfaction, no responsibility or liability is accepted. No refund is given if you are unsatisfied with your accommodation.


No responsibility is taken for personal items left on the premises during or after departure.
We do not accept liability for any injury, damage or loss and additional expenses caused directly or indirectly by events which are beyond our control.
We do not accept liability for errors, omissions, default or negligence represented on our Website.

General Damage & Breakages

A $500 security deposit may be charged prior to the rental and all or some of the amount charged in the event of any breach of any conditions herein, damage, breakages or additional cleaning charges, whether wilful or not, at the sole and absolute discretion of the Owners, and the Tenant hereby authorizes the Owners to do so.  The Tenant is also responsible for any additonal costs associated with damage and breakages over and above the $500 security deposit.

Under normal circumstances where no damages or breakages have occured or additional cleaning is required, the bond will be refunded to the Tenants nominated bank account within 7 days of their departure.

We expect the house to be returned to us in the condition presented on arrival.  Additional charges will be imposed if the house is left in an unreasonable condition.

The Tenant will take all reasonable care and promptly report any malfunctions, damages, breakage or losses to facilitate a cost effective and prompt repair or replacement.  The Tenant must inform our office immediately if any faults, breakages or maintenance issues are noted on arrival.

Loss, Damage, or Theft.

The Owners accepts no liability for any injury, debt, damage, loss, delay, expense or inconvenience caused directly or indirectly by the Owners, or the Owners servants or agents. No responsibility is taken for any Tenants or Invitees personal property.  The Tenant is strongly recommended to obtain their own insurance.


Unless otherwise agreed in writing, occupancy may begin from 2pm of your arrival date and occupancy must conclude prior to 11am on your departure date.

Please confirm your arrival time so that a representative can prepare the residence. 


The good rapport between the owners and the neighbours, and the good natured, friendly courtesy they offer the residence’s Tenants is highly regarded and appreciated.  Tenants and their Invitees are expected to conduct themselves in a manner that promotes the safety, comfort and convenience of all persons in the residence and surrounding residences.  Any conduct contrary to this will allow the owners to terminate the occupancy immediately.


The Tennant is required to take proper and reasonable care of the residence and its contents and leave them in the same clean and tidy condition at the end of their stay. The residence must be kept clean and tidy at all times. While the residence will be cleaned once vacated, this cleaning service does not include, washing, drying, storing of dishes and pans, cleaning of spills on stoves, benches, refrigerators, furniture, carpet flooring, furnishings etc, repositioning of furniture, rubbish removal etc. The tenant is responsible for any additional cleaning charges incurred to reinstate the premises.


In the event of lost keys the tenant will be responsible for locksmith fees.


Nothing in this agreement shall compromise the Owners’ right to issue legal proceedings in Victoria or elsewhere at their discretion seeking damages and/or punitive relief for any express or implied breaches of this agreement and/or any claim which may arise by reason of negligence and/or wilful damage of the guests and/or invitees whatsoever.  This agreement shall constitute the whole agreement between the parties and any express and/or implied warranties imposed upon the owners or their servants and agents by legislation or law to the extent that it is possible are expressly excluded.